Return and Refund Policy

At Jakej Pegs, we are committed to ensuring that you are completely satisfied with your purchase. This Refund/Return Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read carefully to understand your rights.

1. Return/Exchange Guidelines

1.1 Eligibility for Return or Exchange:
We offer a 3-day return/exchange window from the date of delivery. You may return or exchange your product only if it is damaged, defective, or if the wrong item was delivered. To initiate a return or exchange, you must notify us within 3 days of receiving the product.

1.2 Condition of Products:
The product must be in its original condition, unused, and with all packaging intact for returns or exchanges to be accepted. Products that are damaged or altered in any way will not be eligible for return or exchange.

1.3 Non-Returnable Items:
Due to the nature of our business, all products are non-returnable unless they are damaged or defective. We do not accept returns based on personal preference.

2. Warranty

2.1 Product Warranty:
All products sold by Jakej Pegs are covered by a manufacturer warranty where applicable. Warranty coverage is based on the specific terms provided by the manufacturer. For defective items covered by the manufacturer’s warranty, we will facilitate the return or replacement process as necessary.

3. Return/Exchange Process

3.1 How to Return or Exchange an Item:
To initiate a return or exchange, please contact us within 3 days of delivery at [email protected]. Provide the following information:

• Your order number
• Details of the product(s) you wish to return or exchange
• Photographic evidence of the damage or defect (if applicable)

Once we review your request, we will guide you through the process of returning the product or receiving a replacement.

3.2 Return Shipping:
If an item is eligible for return or exchange due to damage, defect, or wrong item delivered, we will arrange for the return shipping at no additional cost to you. If the return is for any other reason, the return shipping costs will be the responsibility of the customer.

4. Contact Us

If you have any questions or need assistance with a return, exchange, or warranty claim, please contact us at: [email protected].